Making Mobile Web Apps Suitable for Discontinuous Working Patterns

Mobile users, by definition, are on the move. That is why they need a mobile device instead of being content with their desktops and telephones which can do far more than a smartphone. Mobile users are often interrupted. They can lose connections, get a phone call, or need to focus on some other pressing issue. Unlike users at home and or in the office, mobile users generally do not have a lot of time to focus on completing a task. Even the time that they have for any given task is unpredictable because they often cannot foresee when they will be interrupted. To cope with this, mobile users must be able to work in small, discontinuous chunks of time. The typical work pattern is that they start a task, change focus to something else when interrupted, and then come back to the task at some later time. So the task gets done in small chunks spread over of time. This is one reason why Chat/Instant Messaging, which is ideally suited for working in small, discontinuous chunks of time, is by far the most popular smartphone application. Read more

Coping with Small Display Size of Smartphones

As I discussed in my previous post Challenges facing Smartphone as a SaaS Client , the small display size of smartphones is the second obstacle that has to be addressed before smartphones can become viable SaaS clients.. There is a vast amount of information out there that is generated by applications and web sites of all types. Presenting this information on a small screen is challenging to say the least, especially when users are becoming accustomed to increasingly large displays and having a lot of information at their fingertips. It is ironic that the very mobility of smartphones which has made them ubiquitous and desirable is what prevents their display size to be increased. Read more

Challenges facing Smartphones as SaaS Clients

In a previous post SmartPhones: The Ultimate SaaS Clients I discussed why I am convinced that smartphones will be the ultimate SaaS clients. However, before they can assume the mantle of the ultimate SaaS clients, smartphone technology must overcome some serious hurdles. The PC platform is very rich in terms of user interface and has matured over many years to provide a robust set of capabilities for displaying and collecting information. The maturity of the user interface, which is optimized for how people work with desktops and laptops, is what has made the PC the dominant IT platform today. To displace the PC from this position smartphones will have to provide an equally robust user interface which is optimized for the ways people work with mobile devices. Read more


Rashid Blog PictureRashid N. Khan

Rashid is the founder and President of Leadership BPM, a consultancy that focuses on empowering senior executives and IT management with a process vision and practical knowledge about BPM and related technologies that can transform the organization. He leverages his 14-years of practical, real-world BPM development and deployment experiences that span hundreds of customers worldwide across industries, to bring a unique practical perspective to the industry.

Rashid was the Founder and former CEO of Ultimus Inc. ( ) a pioneer and leader in business process management and workflow automation. Ultimus was established in 1994 without any outside investment, with the long-term vision of bringing workflow automation to every desktop. Under his leadership, Ultimus became a leading provider of Web-based business process management solutions that allow companies across industries to enhance profitability through improved worker productivity. The Ultimus BPM Suite is being used by more than 1800 customers including Dell, Sony, Microsoft and Compaq, and has won several industry awards, including the e-Week Excellence Award, CRN Editor’s Choice Award and PC Week’s Best of COMDEX. The company employed more than 300 people in eighteen offices across the globe and has consistently achieved profitability and excellent growth in revenue, earning Ultimus positions in the prestigious Inc 500, and Deloitte & Touche’s Technology Fast 500 in North America five years in a row. Ultimus is also ranked among the leaders in the BPM industry by Gartner Group, Forrester Research and the Butler Group.

Prior to establishing Ultimus, Rashid was the founder and CEO of Sintech Inc., a leader in advanced software for mechanical testing. He founded Sintech in 1983, and bootstrapped the company to become a leader in its industry. After six years of rapid and profitable growth, Mr. Khan sold Sintech to MTS Systems Corporation ( in 1989, where he worked for five years as a Vice President and General Manager. During this period he took his division through ISO 9000 certification. This experience made him aware of the need for business process management and workflow automation, which was the catalyst for the idea that led to Ultimus.

Rashid obtained two Bachelors degrees from MIT in Computer Science and Political Science. He obtained a Masters degree in Computer Science from the University of California at Berkeley, and an MBA from the Harvard Business School. Mr. Khan was awarded 3 technology patents by the US Patent Office, two of them in the area of business process management and workflow automation software. Two additional patents are pending. He has published numerous technical papers and business articles, and his first book titled Business Process Management: A Practical Guide was published in late 2004.